We want you to be satisfied with your purchase. If you are not happy with your order, you can initiate a return within 7 days from the delivery date. To be eligible for a refund, the item must be unused and in its original packaging. Customers are responsible for return shipping costs, except in the case of an error on our product. Once we receive the returned item and verify its condition, we will process your refund to the original payment method. For damaged or defective items, please contact our customer support team for a prompt exchange. If you have any questions or concerns, please reach out to us at +971 50 910 6256. Thank you for choosing SHJ General Trading.